Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. UCaaS features include enterprise messaging, presence technology, online meetings, team collaboration, telephony and video conferencing. UCaaS is known for providing flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing and customer relationship management integrations.

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